Knowledge Base

Categories (11)

Accounts, Access, & Passwords

ERAU and generic accounts, Change or Reset passwords, Shared drives access, Duo requests/needs.

Classroom & Computer Labs

Classroom and Computer Lab Services including availability, printing, and academic software.

Communications & Conferencing

E-Mail, Phones, Voicemail, Conferencing, Long-Distance Codes, Skype, EagleVision Conferencing, RAVE

Teaching & Learning

Classroom Technology such as EagleVision, Canvas, and Technology Training.

Business Applications & Reporting

Campus Safety, Campus Solutions, Finance & Budget, Flight, Human Resources, Imaging, Philanthropy, Purchasing/Procurement, Records Management, and Student Services.

Computers, Printers, and Peripherals

Desktops, laptops, printers, computer software, and purchasing.

Network & Wireless Services

VPN, EagleNet, ERAUNET, RESNET, Campus Network

Websites, Web Forms, & Collaboration Applications

Website Content, ERNIE Sites, SharePoint, Team Sites, Project Sites, Office 365, Planner, Stream, Yammer.


High Performance Computing (Vega), MicaPlex

IT Security Services

Security training, reporting malicious software, identity theft


General technology information

Additional Resources

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